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Tv999 Privacy Policy — How Your Data Is Protected

Tv999 makes protecting your personal information its top priority. This Privacy Policy covers what data we collect, how we store it, and what rights you have.

Last Updated: January 2026
Core Security Principles

How We Protect Your Protect Your Privacy

The key methods used to protect your data at tv999.

End-to-End Encryption
All your data is protected with AES-256 encryption, making it inaccessible to any third party. SSL/TLS protection is active at every step — from login to payment.
Minimal Data Collection
tv999 only collects information necessary to provide its services — nothing more. We never ask for irrelevant or excessive data. Your privacy is always respected.
No Third-Party Data Sharing
Your personal data is never sold or shared with advertisers or third parties. Information may only be disclosed to authorities when required by law.
Regular Security Audits
tv999's systems are regularly audited by third-party security experts. Any vulnerabilities identified are resolved promptly.
Secure Data Storage
Your data is stored on internationally certified, secure servers. Payment card details are never stored on our servers — they are handled directly by the payment gateway.
You're in Control
You can request to view, correct, or delete your data at any time. tv999 fully respects the data rights of all members.
Table of Contents
This Privacy Policy applies to tv999 and all its members. By using the tv999 platform, you are considered to have read and accepted this policy.
1. Introduction

Tv999 is an international-standard online gaming and Sports Betting platform built for Bangladeshi users. We believe every member's personal data belongs to them, and protecting it is our responsibility.

This Privacy Policy explains what types of data tv999 collects, how that data is used and stored, and what rights you have over your information. This policy applies to our website, mobile app, and all other tv999 services.

Our commitment to privacy is built on transparency. We will never misuse your data and will always keep you informed about how it is being managed.

2. What Information We Collect

Tv999 collects three types of information: data you provide directly, data collected automatically, and data received from third parties.

Data Type Details Why It's Needed
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Registration & Communication
Financial Information Mobile Banking/Nagad number, bank account details Deposit & Withdrawal Processing
Device Information IP address, browser, device model Security & Fraud Prevention
Gaming Information Betting history, deposit and withdrawal logs Responsible Gaming & Dispute Resolution

Tv999 does not collect any sensitive personal information beyond the above — such as religion, political views, or health data.

3. How Your Information Is Used

Collected data is used only for its stated purpose. tv999 never uses your information for commercial sale.

  • To create, manage, and secure your account.
  • To process deposits, withdrawals, and transactions.
  • For KYC verification and age confirmation.
  • To prevent fraud, money laundering, and unauthorized access.
  • To provide customer service and technical support.
  • To keep you informed about relevant offers and promotions (with opt-out available).
  • To comply with legal obligations.
  • To support responsible gaming programs.
You can opt out of promotional messages from tv999 at any time by contacting our support team.
4. Data Storage & Retention

Your data is stored in internationally certified, secure data centers that meet the highest standards of both physical and digital security.

Data is typically retained for:

  • Account Information: For the duration of active account use and up to 5 years after closure.
  • Financial Transactions: Up to 7 years, as required by legal obligations.
  • Gaming History: A minimum of 2 years for dispute resolution purposes.
  • Cookie Data: 30 days to 2 years, depending on cookie type.

Once the retention period expires, data is securely deleted or anonymized.

5. Data Sharing Policy

Tv999 never sells your personal data. However, limited information may be shared in the following specific circumstances:

  • Payment Processors: Only the data necessary to complete transactions with Mobile Banking, Nagad, Rocket, or your bank.
  • Game Providers: Limited data required to operate casino games.
  • Law Enforcement: By court order or legal requirement.
  • Fraud Prevention Services: With specialist service providers for detecting illegal activity.
Any third parties with whom data is shared are required to adhere to the same privacy standards.
6. Cookies & Tracking Policy

Tv999's website and app use cookies — small data files stored on your device that help improve your browsing experience.

  • Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
  • Performance Cookies: To understand which sections of the site are most frequently visited.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytical Cookies: To monitor site performance.

Non-essential cookies can be disabled through your browser settings, though some features may not function correctly as a result.

7. Security Measures

Tv999 uses industry-leading technology to keep your data secure. Our security framework is built on multiple layers:

  • SSL/TLS 1.3 protocol for all data transmissions.
  • AES-256 encryption for all stored data.
  • Passwords are stored using bcrypt hashing and are never stored in plain text.
  • Two-factor authentication (2FA) support.
  • Automatic account lock on suspicious login attempts.
  • 24/7 security monitoring system.
  • Regular penetration testing and security audits.
In the event of a data breach, tv999 will notify all affected members within 72 hours.
8. Your Data Rights

As a tv999 member, you have the following rights over your personal data:

Right of Access
You can request access to any information we hold about you at any time.
Right to Rectification
You can contact support to correct any inaccurate or incomplete information.
Right to Erasure
After account closure, you may request deletion of any data held beyond legal obligations.
Right to Restrict Processing
You can request that your data be used only for specific purposes.
Right to Data Portability
You may request your data in a structured, machine-readable format.

To exercise any of these rights, contact the tv999 support team. We will respond within 30 days.

9. Information on Minors

Tv999's services are intended solely for individuals aged 18 and above. We do not knowingly collect or process data from minors.

If a minor is found to have registered using false information, the account will be closed immediately and all associated data permanently deleted.

If you suspect a child or minor is using tv999, please contact our support team immediately.
10. Privacy Policy Changes

Tv999 reserves the right to update this Privacy Policy as needed. If any significant changes are made, members will be notified in advance by email or via an in-platform notification.

Continued use of tv999 after any policy update constitutes acceptance of the revised terms. We recommend checking this page regularly.

Last Updated: January 2026

11. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact the tv999 support team. We are always here to help.

  • Live chat support: available 24 hours a day, 7 days a week.
  • Email: [email protected]
  • Average response time: within 24 hours.
We will respond in writing to any data protection request within 30 business days.
General Questions

On Privacy Frequently Asked Questions

No. tv999 never stores your full payment card number or CVV. All payment details are handled directly by the payment gateway, and no card data is retained on our servers.

After account closure, financial data may be retained for up to 7 years and other data for up to 5 years in accordance with legal obligations. All data is then securely deleted.

Never. tv999 does not sell your personal information to advertisers or any third parties. Only limited data may be shared with essential service partners (such as payment processors) solely to provide our services.

Submit your request via tv999 live chat support or email. After verifying your identity, we will fulfill your request within 30 business days.

Yes. In the event of a data breach, tv999 will notify all affected members within 72 hours via email or platform notification, along with guidance on recommended next steps.
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